Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the Dote service, websites, and related communications (collectively, the "Service"), operated by Dote ("Dote," "we," "us," or "our"). By creating an account, enrolling a parent or other adult (a "Care Recipient"), checking the consent box on our intake form, or otherwise using the Service, you ("you" or the "Family Contact") agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What Dote is — and is not

Dote is a companionship and check-in service. We provide friendly scheduled and on-request telephone conversations (which may be delivered by automated and artificial-intelligence systems, by trained personnel, or a combination), optional activity suggestions, summaries shared with a designated Family Contact, and best-effort flagging of concerns.

Dote is not a medical, mental-health, nursing, emergency, security, monitoring, medical-alert, or caregiving service; it is not a medical device; and it does not provide professional, clinical, legal, or financial advice. The Service is not a substitute for professional care or for emergency services. Never rely on the Service for any medical, safety, or emergency need. In an emergency, call 911.

2. Eligibility and authority

You must be at least 18 years old and able to form a binding contract to use the Service. By enrolling a Care Recipient, you represent and warrant that:

• you have the legal right and authority to enroll that Care Recipient and to provide the consents in these Terms on their behalf;
• the Care Recipient is a competent adult who is aware of and agrees to receiving the calls and to the recording and information-sharing described in these Terms and the Privacy Policy, or you hold a valid power of attorney, guardianship, or similar authority covering such consent; and
• the contact information you provide is accurate and that you are authorized to provide each phone number for the purposes described here.

3. Consent to calls and text messages (telephone consumer protection)

By providing phone numbers and enrolling, you and the Care Recipient agree to receive recurring automated, prerecorded, artificial-voice, and AI-generated telephone calls and text messages from Dote at those numbers, including for scheduled check-ins, reminders, summaries, and account or safety communications. Your consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, and request help by replying HELP. You may change call preferences or withdraw consent by contacting us at manager@dote.family; withdrawing consent may mean we can no longer provide the Service.

4. Call recording and monitoring

Calls to and from the Service may be monitored, recorded, and transcribed to provide, secure, and improve the Service, including training and quality assurance. By using the Service, you consent to such recording, and you confirm that the Care Recipient has likewise consented. Some jurisdictions require that all parties to a call consent to being recorded. You are responsible for ensuring that everyone the Service may speak with on the enrolled lines has been informed of and consents to recording.

5. No emergency services; assumption of risk

The Service may attempt, on a best-effort basis, to recognize stated concerns during a call and to notify the designated emergency contact or direct the Care Recipient to call 911. However, automated and AI-based systems can fail, misinterpret, or miss information, and calls may be missed, delayed, or not answered. Dote does not monitor for emergencies, does not guarantee detection of or response to any situation, and is not responsible for providing emergency assistance. You and the Care Recipient assume the risks of relying on the Service and agree to maintain appropriate independent care, supervision, and emergency arrangements.

6. Fees, trials, billing, and cancellation

Pricing for the Service is described at sign-up and may include a free trial period. Unless stated otherwise, subscriptions renew automatically for the stated billing period until cancelled. You authorize us and our payment processors to charge your payment method for applicable fees and taxes. You may cancel at any time, effective at the end of the then-current billing period. Except where required by law, fees are non-refundable. We may change fees on prospective notice.

7. Your responsibilities and acceptable use

You agree not to, and not to permit others to:

• use the Service for any unlawful, harassing, deceptive, or harmful purpose, or to enroll any person without proper authority and consent;
• rely on the Service as a medical, emergency, or safety-monitoring system;
• interfere with or disrupt the Service, or attempt to access it through unauthorized means; or
• reverse engineer, resell, or misuse the Service or its underlying technology.

8. Privacy

Our collection and use of personal information, including call recordings, transcripts, and summaries shared with the Family Contact, is described in our Privacy Policy, which is incorporated into these Terms.

9. Intellectual property

The Service, including its software, content, and trademarks, is owned by Dote or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended personal, non-commercial purpose, subject to these Terms.

10. Third-party services

The Service relies on third-party providers (for example, telephony, hosting, payment, and AI infrastructure). We are not responsible for third-party services, and your use of them may be subject to their own terms.

11. Disclaimers of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR- FREE, OR THAT IT WILL DETECT OR RESPOND TO ANY PARTICULAR CIRCUMSTANCE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DOTE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR PERSONAL INJURY OR DEATH ARISING FROM RELIANCE ON THE SERVICE WHERE SUCH RELIANCE IS DISCLAIMED ABOVE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE [TWELVE (12)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) [ONE HUNDRED U.S. DOLLARS ($100)]. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify and hold harmless Dote from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your breach of these Terms, your enrollment of a Care Recipient without proper authority or consent, or your violation of any law or third-party right.

14. Suspension and termination

We may suspend or terminate the Service or your account at any time, including for violation of these Terms or to comply with law. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

15. Changes to the Terms or Service

We may modify the Service or these Terms. If we make material changes, we will provide notice as required by law (for example, by email or through the Service). Your continued use after the changes take effect constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 17.

17. Dispute resolution; arbitration; class-action waiver

Please read this section carefully. You and Dote waive the right to a jury trial and the right to participate in a class, collective, or representative action. You may opt out of this arbitration agreement by sending written notice to manager@dote.family within 30 days of first accepting these Terms. If any portion of this section is found unenforceable, the remainder will continue to apply.

18. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and Dote regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided by email or through the Service.

19. Contact

Dote

manager@dote.family

See also our Privacy Policy.